Terms and conditions
When you book a course or workshop with Neurotherapy Occupational Therapy Services (Neurotherapy), you enter into a contract with us. You agree to the terms and conditions below.
You must pay in full at the time of booking and we will send you a ticket as confirmation. You will receive a tax invoice within 2 weeks of your booking.
Cancellation and refund for 1-2 day training courses and workshops
If you cancel
If you want to cancel your attendance at a course or workshop:
we will refund you the amount you paid less a $50 administration fee if you cancel at least 14 days
before the course or workshop date;
we will refund you half the amount you paid if you cancel 7 to 13 days before the course or workshop date; and
we will not refund your payment if you cancel less than 7 days before the course or workshop date.
Cancellation and refund for Saturday Shorts (2 hour training sessions)
If you cancel
If you want to cancel your attendance at a Saturday Shorts session
we will refund you the amount you paid less a $15 administration fee if you cancel at least 14 days
before the training date;
we will refund you half the amount you paid if you cancel 7 to 13 days before the training date; and
we will not refund your payment if you cancel less than 7 days before the training date.
If you do not attend
If you do not attend the course or workshop, we will not refund your payment. But, if you do not attend the course or workshop because you are ill, and you provide us with a medical certificate, we will do our best to offer you a place on another course to the same value.
If we cancel
If we cancel a course or workshop, we will give you the choice of:
a full refund; or
if places are available, an alternative Neurotherapy course or workshop to the same value.
Neurotherapy is not liable for courses cancelled because of ill health of presenters or circumstances beyond our control. But, in those circumstances, we will offer you the choice of a full refund or a rescheduled course or workshop to the same value.
How to get your refund
If you are eligible for a refund, we will refund your account within 3 working days.
Neurotherapy cannot accept any liability for injury sustained by you during the course or workshop. We will take all reasonable care to run our courses and workshops safely.
If you suffer from back problems or a serious health condition, you must tell the presenter before the course or workshop begins. If you are pregnant, we recommend that you let the presenter know before the course or workshop begins.
Loss or damage
Neurotherapy is not responsible for any loss or damage to your personal property or vehicles while you attend the course or workshop.
Copyright and recordings
Video, phone, iPad or other recordings of our courses or workshops are not permitted without prior written agreement from Neurotherapy.
You must not reproduce any of our course material without the written agreement of Neurotherapy.
The material and information (Course Content) provided to you during this course or workshop is confidential and is the property of Neurotherapy. You agree that you will not copy, reproduce or adapt the Course Content in any format or use it for any other purpose, including, but not limited to the presentation of skills training courses or similar forms of training for third parties.
We usually collect personal information about you directly from you or your authorised representative. We sometimes collect personal information from a third party or from a publicly available source, but only if you have consented to such collection or would reasonably expect us to collect your personal information in this way.
Use and disclosure
We only use personal information for the purposes for which we collected it - purposes which are directly related to one of our functions or activities.
We do not give personal information about you to Government agencies, private sector organisations or anyone else unless:
you have consented;
you would reasonably expect, or have been told, that information of that kind is usually passed to those individuals, bodies or agencies;
it is otherwise required or authorised by law; or
it will prevent or lessen a serious and imminent threat to somebody's life or health.
We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse.
When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.
You can access the personal information that we hold about you, and you can ask us to correct the personal information we hold about you. If you are listed on our email lists you can opt out at any time. You can unsubscribe by using the ‘unsubscribe’ option.